FAQs

  • Do you offer personalization?
Yes, we do! All our products are completely personalized. Once you've selected a product for personalization, you will find a text field or customization form on the product page. Enter the requested information, such as names in the provided field. Double-check the details for accuracy before placing your order. 

  • How long does it take to ship an order?

Our personalized handmade gifts require time for customization and creation. Depending on the location and complexity of the prodcut, we typically deliver in 9-12 business days as part of our Free Shipping Offer. We do take express delivery orders and you can reach out on the given whatsapp number for more clarity incase you would like to opt for express delivery.

  • How do I maintain my pebble art name plate?

To keep your personalized gift in good condition, gently wipe it with a soft, dry cloth to remove any dust or dirt. Avoid using harsh chemicals or abrasive cleaners that may damage the artwork.

  • Is there any additional charge for the lights in the frame and what if the lights are not working when a product is delivered? Also, do all products on the Batoony website have lights?

Most of our products are offered with complimentary lights, with an exception of solid round wood products since there is no provision to add lights in them.

We check all lights before shipping every product as part of our quality check, however in case any lights are non-functional, it is highly likely that it has been damaged due to rough handling by our shipping partners. In such a case, we are unable to offer any replacements or refunds.


  • Are the lights on the name plates battery operated or do you need any plug points?

Yes, the lights on our pebble art frames are battery operated, providing a convenient and hassle-free way to illuminate the artwork. They do not require any plug points. For longer batter life, use lights only for occasions and not every day purpose.

  • Can I request a custom design or special request?

Absolutely! We love creating unique pieces tailored to your preferences. If you have a specific design idea or a special request, please contact our customer service team via WhatsApp or Email. We'll be happy to discuss the details and work with you to bring your vision to life.

  • Is there glass on the frames?
Our frames do not have glass covering due to the nature of pebbles and different size and shapes.